All our sta have been provided with training on Covid-19 protection methods
and contamination conditions since the first day and is being repeated regularly.
• Shuttle services for commuting to/from work are disinfected regularly.
Wearing a protective mask is a must. Capacity of the shuttle services have been
reduced to 50% for the sake of safe physical distance rule.
• Our employees undergo medical screening and have their body temperature
taken regularly. If there is anybody who is not feeling well is reminded and
informed not to come to work.
• Information notes and brochures are in place at common use areas where safe
physical distancing rules are applied.
• Uniforms are changed for hygiene purposes frequently.
• Areas dedicated to our sta have been adapted to social distance rule.
Disinfection units in sucient numbers have been placed in these areas. Rooms
are shared by maximum 2 people at the lodging. Both physical structure and
servicing has been rearranged and adapted to the new requirements at the
personnel dining halls. Disposable service materials are used.
• All our employees wear a face mask or a face shield and gloves.
Check-in and check-out procedures have been
rearranged and adapted to social distance rule. Safe
waiting areas have been designed. Distance signs
have been placed.
• Luggage and personal belongings of the guests are
disinfected before taken to their room.
• Valet personnel wear a disposable clothing/mask
and gloves, and the car key is disinfected.
• Shuttle and club cars are frequently disinfected.
Transfers have been adapted to safe physical distance
rule.
• Our guests are welcomed with thermal cameras or
contactless fire measurement applications, disinfec
-
tion mats and hand disinfection materials. Personal
protective equipment such as masks and gloves are
provided to our guests upon request.
• All our guests are given information about the
practices and measures in place.
• Room cards are disinfected before check-in. Pens to
fill necessary forms are given in a clean package.
• Room cards returned by a checking-out guests are
kept in a separate box and disinfected before use.
• Number of contactless PoS devices have been
increased at our facilities.
Our cleaning personnel wear a mask, gloves and shoe covers. These
protective materials are changed before entering in another room for
cleaning. The same conditions apply to all sta who entering the
rooms.
• Disposable tissues and swabs are used for cleaning the rooms.
• Disinfectants that do not harm health are used for room cleaning.
Door handles, faucets, remote controls, telephone, switches are
disinfected before each check-in.
• The bedding and decorative materials and as
well as any other tissue/cardboard/leather
materials except for those that are legally
compulsory have been removed.
• The glasses at room minibars have
been replaced with disposable ones
and new ones placed after each check
out.
• Hand disinfectant and disinfecting
wipes are available in guest rooms.
Face masks are delivered to the rooms
upon request.
• All linen and textile products are washed
at high temperature for a sucient time. They
are delivered to each room in protective bags.
• Amenities are replaced after each check-out.
• Air conditioning outlets and lids in each room are disinfected
carefully on a weekly basis.
• Rooms are ventilated for fresh air during cleaning after each
check-out.
• Rooms are disinfected with ULV (chlorine dioxide) after every
check-out
l areas have been adapted and
rearranged according to safe social distance
rule. Necessary measures have been taken
and signboards have been placed, information notices
have been hung. Areas that are frequently used are
subject to extra disinfecting practices.
• All ventilation systems are frequently disinfected.
Indoor spaces are ventilated with fresh air as much as
possible.
• Signboards and information notices are in place at
the elevator to make sure social distance rule is
followed by all.
• Hand disinfectants or disinfection wipes are made
available and used at general spaces and WC units.
• The lounge area is often disinfected with chlorine
dioxide, indoor space of general use areas are disin
-
fected with ULV; fabric seats are steam-cleaned.
• Hand driers and hair driers have been removed from
the general use areas.
• Social distance rules have been redefined at the
stores. Information notices have been hung. Stores are
disinfected with ULV before opening or after closing
every day.
• Our guests are required to wear masks other than
eating & drinking activities due to legal obligation.
Our hotels are FSSC-certified in line with the food
safety system. Superior hygiene and quality standards
are used at the kitchen areas of our facilities.
• Kitchen areas, kitchen utensils and counter top and
storage areas are cleaned regularly.
• There are sterilization devices, equipment and tools
for hand and body hygiene are in place at the kitchen
areas.
• Our kitchen personnel wear a protective mask,
bonnet and gloves. Detailed training has been
provided for the rules to follow.
• Dishes are washed by dishwasher in high
temperature.
Classic menus have been removed at bars and restaurants and replaced
with QR code compatible menus and disposable menus. Alternatively
menus have been placed under a glass table top, reflected or hung up on
the walls.
Hand disinfection units are available at bars and restaurants.
All service personnel wear a face mask.
• Stools have been removed from the bars for the purpose of safe social
distance. Reminders for social distancing have been placed at every waiting
point at bars and restaurants.
• In all Food & Beverage units; table, chair and sitting distances have been
rearranged in accordance with the recommended safe distances.
• Cutlery sets are served in disposable packages.
• Self-service tea and coee machines at the Food & Beverage areas have
been removed or our responsible personnel serve them.
• Protective barriers have been designed for contactless serving of food at
the open buet and our responsible employees provide necessary
guidance and service. In order to reduce density in our open buet
restaurants, some of our a’ la carte restaurants are oered to use.
• Dishes in all F&B units are washed by a dishwasher, not by hand.
• Tables, seats, chairs at F&B units are disinfected after each use.
Disposable materials are used for cleaning. Fabric armchairs and seats are
steam-cleaned.
• Our service personnel carrying clean and dirty materials are organized to
be dierent people.
• Mixing apparatus and pipettes come in a protective bag.
• Table clothes and runners are changed for each guest. Cloth napkins are
not used at our tables.
• Foods are kept in closed area or lids are tightly covered.
Pools are cleaned in accordance with chemical values
that will not allow any disease or epidemic as usual.
• Sunbeds are placed in line with the social distancing
rules.
• Sunbeds, sunbed cushions and materials are frequently
disinfected. Disinfecting cleaning wipes have been placed
at the areas where lounge chairs are.
• Pool and beach towels are in protective bags or are
delivered to each guest by our employees.
• Entertainment activities will continue at low capacities
and softly in accordance with safe physical distance rules.
• Outdoor spaces are preferred for entertainment
activities.
• According to the social distance rule, the maximum
number of users will be calculated in the pools and the
lifeguards will be informed.
Sauna, bath and steam rooms capacities have been
rearranged in line with he hygiene conditions and social
distancing rules. Hand disinfectants have been placed at
designated points.
• Disposable cleaning cloths and materials are used.
• The bedding and decorative materials at massage rooms
have been removed.
• The massage therapist wears a mask during the
massage.
• Disposable materials are preferred when serving
oerings and treats.
• Amenities are disposable.
• Antiseptic or high-alcohol content wet wipes are
preferred.
• Spa lounge area is disinfected with chlorine dioxide at
designated times. Fabric materials are cleaned with steam.
• Spa rooms are cleaned with ULV after each massage
session.
• Excessive contact areas at massage rooms are intensely
disinfected. Massage beds and headrest area in particular
are disinfected carefully after each use.
• Equipment and tools at fitness center have been
rearranged in line with the social distance rule, and they are
disinfected after each use. Hand disinfectants are available
at designated points.
• Number of guests who can use the fitness area
simultaneously have been rearranged. Disposable soap,
shower gel and hair shampoo are used.
• Outdoor sports equipment and tools are frequently
disinfected
Our facilities inspect its food suppliers in compliance
with the FSSC certificate standards.
• Foods are bought from selected suppliers who are
subject to inspections, and they are allowed in our facilities
only after strict controls and disinfection formalities are
completed.
• Storage conditions and productions are fully hygienic at
our facilities.
• Company personnel who bring products to our facilities
are allowed in after their body temperature is taken; they
are given a new mask, gloves, shoe covers and bonnet.
• The hotel representative washes his hands and changes
gloves after lowering each vehicle.
• Storages are frequently checked for hygiene conditions
based on a given hygiene list.
Pandemic Safety Team was established in our hotels.
• Manufacturers are inspected for cross contamination
risk.
• Supplier companies work according to designated
rules and requirements at delivery and receipt areas.
• Stores at the hotel are obliged to follow the
designated rules.
• ATP measurements are taken in order to follow up
with the frequency and eciency of hygiene and
disinfection at the guest contact areas based on a
tracking chart.
• Occupational safety and health risks, analysis,
training have been designated and provided.
• Informative personnel training sessions are made
available at our hotels.
• Information is provided regarding measures that
need updating or adding
**This certification recommended by Turkey Tourism Promotion and Development Agency is issued by Llyod's Register Gözetim Ltd. Şti. Llyod's Register Gözetim Ltd. Şti., is accredited by TURKAK and its accreditation coverage is published at www.turkak.org.trRIXOS PREMIUM BODRUM has met the requirements of the “Assessment Criteria for COVID-19 and Hygiene Measures to be Implemented in the Hotels and their Food & Beverage Venues during the Pandemic”published within the framework of the “Safe Tourism Certification Program” and has become entitled to receive “Safe Tourism Certificate”.
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